Warranty & Returns

 Pinnacle Store offers two different types of warranty, depending on what the product is and what was stated as per policy at the time of purchase. 

1 Year Service Warranty

We at Pinnacle Store will always work hard to solve any problem you might have with one of our products. We have an in-house certified technical team working on your products round the clock at our Karachi office. We offer a one-year limited warranty on Brand New Mobile Phones and other products at Pinnacle Store whose invoice has a order number mentioned as that is used to claim warranty with us.

All Brand New Computer Accessories , Mobiles Phones being sold at Pinnacle Store can be bought with or without warranty and the one under 1 Year Mobiles Service Warranty shall cover the "Software" & "Hardware" faults the unit develops in the cores of usage of your phone during the first year. 

We in no way replace your phone in case you’re phone malfunctions and this warranty is only covering repairs cost which is labor cost to repair the phones.If any components are needed to be applied all costs are translated to the client before applying any fix and if the client agrees only then we proceed. The labor cost aspect of the job is totally covered from our end when the phone is bought with our year long warranty plan.

Pinnacle Store keeps the right to disapprove any warranty claims based on things like if the product is damaged, altered or modified as a result of misuse, abuse, or attempted repair or customer re-work. If the product is unable to be repaired under the service warranty then no replacement unit would be issued as it includes repairs only.

Dead Phones are not covered under Repairs warranty but however an attempt is made to recover the phone and if the unit cannot be repaired then no replacements shall be given to compensate the loss as this is merely a repairs warranty given to you at a extremely reasonable price so you save thousands in repair jobs in case that you may have to face any in the cores of your usage.

 

7 Days Replacement Policy

It's the warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Returns policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan.

Pinnacle Store has a full one-week replacement policy for all our products so you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within a week via email at info@pinnaclestd.com or by calling at 0315-1168167 then your product shall be replaced right away.

All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 7 Days return policy and only the issues that cannot be spotted are to be covered. You are requested to check your product before you pay for it in the case our staff is making the delivery Pinnacle Store

If you are getting your delivery from a Courier company *e.g. (TCS)* and they do not let you open the flyer then you can report about any such issues on the day you get the delivery via call or email.

Please note that items must be in an unused condition and contain all the original tags and packaging (if any). If removed then the packing for the replacement phone shall be removed to adjust for the replaced phone. 

Making a Warranty Claim

Before contacting Support, be sure to check different forums using Google for the issue you are encountering, as it helps in most cases If your problem is still not resolved, call our Support Team at 0315-1168167 or via email at "support@pinnaclestd.com". If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement or repairs.

Once the product is received, Pinnacle Store will at its discretion, ship a replacement to you postage/shipping paid. If repairs are required we shall update you within 10 days when we receive your phone on our end. All returns must include a Return Request Number (RRN) number, which you can request/lodge by logging in to our website using your account and under "My Account Section" and filing a "Return Request" from your completed orders.

Pinnacle Store  reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase

There will no warranty if there is any backfire or any issue from power supply.

There will be no warranty of panel.

Buying a product with "No Warranty"

If you are buying a product on Pinnacle Store  without any warranty than also you will be getting  7 days Replacement Warranty and  we would like to assure you that the same level of quality goes into checking these products as it does for the ones in 1 Year warranty by Pinnacle Store  . If your product is out of warranty and you still wish to get it fixed with us then we would be happy to do it for you but for that the cost of repairs needs to be paid by the customer.

Insurance Policy

The insurance cover for electronic items is a plan which you can purchase with your Smartphone, Computer Accessories, laptop or camera etc. This cover protects users from a wide range of problems which include:


1. Accidental Damage: Breakage of the screen or product

2. Board failures: If the motherboard of the product stops functioning – widely known as sudden death

3. Phone being rendered useless through damage or any sort of problem (except water damage)


Basically, these are everyday problems that people face. With technology moving towards glass based touch screens, it is easier to break them and electronic boards sometimes stop working because of minor problems. For these issues, it is beneficial to have an insurance plan, similar to how everyone has one for their cars, offices and homes. When you spend thousands of rupees on a product, you would also pay a little extra in order to have a sense of security so that all your money does not go down the drain due to an accidental or sudden issue.


A brief description about the policy: Customers who are interested in purchasing this policy will have to pay 5% of the total amount of the product purchased. For example, if you purchase worth of Rs. 50,000, you will have to pay 5% of 50,000 which is Rs. 2,500. If you purchase a  worth Rs. 30,000, you will have to pay Rs. 1,500.
In case of any damage to your product which needs repairs and is covered under this policy, a minimum deductible of Rs. 2,000 or 5% (whichever is higher) will have to be paid (similar to how vehicle insurance works). For example, if you have a computer accessory and the screen shatters, it will be covered for repairs. Let’s say the repair cost is Rs. 10,000, the customer will have to pay Rs. 2,000 from that amount while Rs. 8,000 will be paid by the insurance company.


In case of total loss of the product or damage which cannot be repaired, the insurance company will pay 50% of the amount of that product on the day the issue is reported to the customer if he/she has purchased the insurance policy.