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Pinnacle Store offers two different types of
warranty, depending on what the product is and what was stated as per policy at
the time of purchase.
1 Year Service Warranty
We at Pinnacle Store will always work hard to
solve any problem you might have with one of our products. We have an in-house
certified technical team working on your products round the clock at our
Karachi office. We offer a one-year limited warranty on Brand New Mobile Phones
and other products at Pinnacle Store whose invoice has a order number mentioned
as that is used to claim warranty with us.
All Brand New Computer Accessories , Mobiles
Phones being sold at Pinnacle Store can be bought with or without warranty and
the one under 1 Year Mobiles Service Warranty shall cover the
"Software" & "Hardware" faults the unit develops in the
cores of usage of your phone during the first year.
We in no way replace your phone in case you’re
phone malfunctions and this warranty is only covering repairs cost which is
labor cost to repair the phones.If any components are needed to be applied all
costs are translated to the client before applying any fix and if the client
agrees only then we proceed. The labor cost aspect of the job is totally
covered from our end when the phone is bought with our year long warranty plan.
Pinnacle Store keeps the right to disapprove any
warranty claims based on things like if the product is damaged, altered or
modified as a result of misuse, abuse, or attempted repair or customer re-work.
If the product is unable to be repaired under the service warranty then no
replacement unit would be issued as it includes repairs only.
Dead Phones are not covered under Repairs
warranty but however an attempt is made to recover the phone and if the unit
cannot be repaired then no replacements shall be given to compensate the loss
as this is merely a repairs warranty given to you at a extremely reasonable
price so you save thousands in repair jobs in case that you may have to face
any in the cores of your usage.
7 Days Replacement Policy
It's the warranty that changed the way online
shopping was being done in Pakistan. We are not just the trend setters but the
first store in Pakistan to have a fully functional Returns policy and most
importantly made other stores follow this trend in order to confirm the safety
of our & other customers across Pakistan.
Pinnacle Store has a full one-week replacement
policy for all our products so you can be sure that the product you have purchased
online has no manufacturing fault or defects. If any issue is reported within a
week via email at firstname.lastname@example.org or by calling at 0315-1168167 then
your product shall be replaced right away.
All Physical faults are to be inspected at the
time of purchase and they are the ones which can be visible but claims for
scratches, dents shall not be entertained in our 7 Days return policy and only
the issues that cannot be spotted are to be covered. You are requested to check
your product before you pay for it in the case our staff is making the delivery
If you are getting your delivery from a Courier
company *e.g. (TCS)* and they do not let you open the flyer then you can report
about any such issues on the day you get the delivery via call or email.
Please note that items must be in an unused
condition and contain all the original tags and packaging (if any). If removed
then the packing for the replacement phone shall be removed to adjust for the
Making a Warranty Claim
Before contacting Support, be sure to check
different forums using Google for the issue you are encountering, as it helps
in most cases If your problem is still not resolved, call our Support Team at 0315-1168167
or via email at "email@example.com".
If we are still unable to resolve your issue, and a warranty replacement is
deemed necessary, our Support Team will provide instructions for sending back
your unit for replacement or repairs.
Once the product is received, Pinnacle Store will
at its discretion, ship a replacement to you postage/shipping paid. If repairs
are required we shall update you within 10 days when we receive your phone on
our end. All returns must include a Return Request Number (RRN) number, which
you can request/lodge by logging in to our website using your account and under
"My Account Section" and filing a "Return Request" from
your completed orders.
Pinnacle Store reserves the right to send you a replacement
product that is the same or of a similar style, or a substitute equivalent that
may not be of like kind (depending on availability). Replacement products will
be furnished only on an exchange basis. Replacement products are warranted as
above for the remainder of the original applicable product warranty period, dated
from the original date of purchase
will no warranty if there is any backfire or any issue from power supply.
will be no warranty of panel.
Buying a product with "No
If you are buying a product on Pinnacle Store without any warranty than also you will be
getting 7 days Replacement Warranty
and we would like to assure you that the same level of quality goes into
checking these products as it does for the ones in 1 Year warranty by Pinnacle
Store . If your product is out of
warranty and you still wish to get it fixed with us then we would be happy to
do it for you but for that the cost of repairs needs to be paid by the
The insurance cover for electronic items is a
plan which you can purchase with your Smartphone, Computer Accessories, laptop
or camera etc. This cover protects users from a wide range of problems which
1. Accidental Damage: Breakage of
the screen or product
Board failures: If the motherboard of
the product stops functioning – widely known as sudden death
3. Phone being rendered useless through damage
or any sort of problem (except water damage)
Basically, these are everyday problems that people face. With technology moving
towards glass based touch screens, it is easier to break them and electronic
boards sometimes stop working because of minor problems. For these issues, it
is beneficial to have an insurance plan, similar to how everyone has one for
their cars, offices and homes. When you spend thousands of rupees on a product,
you would also pay a little extra in order to have a sense of security so that
all your money does not go down the drain due to an accidental or sudden issue.
A brief description about the policy: Customers who are interested in purchasing
this policy will have to pay 5% of the total amount of the product purchased.
For example, if you purchase worth of Rs. 50,000, you will have to pay 5% of
50,000 which is Rs. 2,500. If you purchase a worth Rs. 30,000, you will have to pay Rs.
In case of any damage to your product which needs repairs and is covered under
this policy, a minimum deductible of Rs. 2,000 or 5% (whichever is higher) will
have to be paid (similar to how vehicle insurance works). For example, if you
have a computer accessory and the screen shatters, it will be covered for
repairs. Let’s say the repair cost is Rs. 10,000, the customer will have to pay
Rs. 2,000 from that amount while Rs. 8,000 will be paid by the insurance company.
In case of total loss of the product or damage which cannot be repaired, the
insurance company will pay 50% of the amount of that product on the day the
issue is reported to the customer if he/she has purchased the insurance policy.
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